K-Health 2022 Review: Is It Legit?

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Telemedicine or virtual healthcare has grown in popularity over the past few years. These platforms can make it easier to get help from the comfort of your home and on your schedule.

K Health is one such platform with the aim of providing low cost medical care.

Keep reading to learn more about how K Health works, who it’s for, its costs, and how to get started.

K Health is a health service that uses artificial intelligence (AI) to find answers about your symptoms. The basic service provided by K Health to know your symptoms is completely free.

The app walks you through a series of questions about your medical history and current symptoms to help you figure out what might be causing it. It’s similar to typing your symptoms into a search engine, but much more specific.

AI analyzes millions of anonymous medical records, clinician notes and health data points to give you a more accurate assessment. It provides a possible diagnosis based on many data points about how doctors would typically diagnose someone with your symptoms and health markers.

After providing your information and symptoms, K Health will suggest typical treatments for people with these symptoms and potential next steps.

Sometimes they may suggest you speak with a medical professional. K Health provides virtual emergency care, primary care, mental health care, and pediatric services.

Finding information about your symptoms is a free service provided by K Health, while additional health services are offered at low cost.

K Health is best for someone looking for information about their symptoms and easy access to virtual medical care. This may be suitable for people who want to:

  • quick and convenient diagnosis of symptoms without going to the doctor
  • 24/7 access to healthcare professionals via chats
  • low-cost medical care and prescriptions
  • responses to medical issues while limiting exposure to others with potentially contagious diseases
  • access to unlimited talk therapy via messaging with a licensed mental health professional
  • medical care for adults aged 18 to 64 and pediatric care for children aged 3 to 17

K Health is not appropriate for someone who may be experiencing a medical emergency. If you or someone you are with has a medical emergency, such as a heart attack or stroke, call 911 immediately or go to the nearest emergency room.

You can access a variety of health services with K Health.

Urgent Care

Avoid waiting room lines and get fast access for non-emergency medical issues. K Health’s urgent care services can diagnose and provide treatment options for hundreds of conditions, such as:

  • urinary tract infections (UTIs)
  • cold and flu symptoms
  • dental infections
  • sinus infection
  • Rashes
  • asthma

First aid

With K Health’s subscription services, you get unlimited access to primary care services to help you manage your health. There is health care to manage chronic conditions for people aged 18 to 64.

Primary care services can help manage hundreds of urgent and chronic illnesses, such as:

  • Diabetes
  • stomach pains
  • drop
  • high blood pressure
  • migraine
  • hypothyroidism
  • smoking cessation

mental health care

K Health’s monthly memberships allow you to chat with medical professionals about your mental health and treatment options. They can diagnose and help treat many mental health conditions, including:

  • anxiety
  • panic attacks
  • depression
  • seasonal affective disorder

They offer referrals to therapists in your area, or you can sign up for their therapy services. K Therapy is a monthly subscription that provides 24/7 access to self-guided resources and text-based talk therapy led by mental health professionals.

However, mental health care from K Health is not appropriate if you have more serious mental health and behavioral health issues, such as:

  • severe depression
  • bipolar disorder
  • schizophrenia
  • obsessive-compulsive disorder (OCD)
  • eating disorders

Pediatric care

K Health’s pediatric program provides medical care for children ages 3-17. It is available 24/7. All conversations regarding the child’s health must be completed by an adult who is the child’s legal guardian.

The service offers medical care for hundreds of conditions, such as:

  • allergic
  • constipation
  • eczema
  • pink eye
  • lice
  • asthma

There is currently no pediatric care for mental health issues, chronic illnesses, ear infections or urinary tract infections.

K Health’s services are simple and easy to use. Here is the basic process for using K Health services:

  1. Download the app on your phone or go to the K Health website on your internet browser.
  2. Create an account.
  3. Enter your information, such as age, medical history, pre-existing conditions, and current medications.
  4. Answer questions from AI robots about your current symptoms.
  5. Receive suggestions on common diagnoses and treatments based on your symptoms and health data points.

Checking your symptoms is a free service. If you want healthcare, you can sign up for a one-time virtual visit or a monthly subscription.

Once you have selected the option you prefer, you will be connected with a licensed medical professional for an official diagnosis and prescription treatment if appropriate for your condition.

K Health does not accept health insurance, so it’s all out of your pocket. However, the prices are low and may cost less than your co-pay at the doctor’s office.

According to the company’s website, the costs for K Health’s services are currently:

  • $29 for a single visit
  • $19 per month for unlimited visits
  • $109 per month for Therapy K

You may need to pay additional fees if you need prescriptions.

Virtual health services, like K Health, can be as effective as in-person care for some conditions. This can help increase access to healthcare services by reducing waiting time, travel time and patient comfort by allowing patients to speak with healthcare professionals from home.

A study 2021 found that 86% of patients were satisfied with virtual healthcare services, including services such as medication management, individual therapy, and group therapy.

However, some health professionals and researchers have concerns about the quality of virtual health care, such as inconsistent care with frequent discussions with different healthcare professionals, possible inaccurate recommendations from AI, limited physical exams, and technical difficulties.

K Health averages 4.5 out of 5 stars from over 16,000 reviews in the Apple App Store. Overall, clients seem to have a positive experience of receiving treatment and having their questions answered.

However, your experience may change depending on the healthcare professional you are matched with.

Some users are concerned about the lack of continuity of care, as users may end up speaking with a different doctor every time you use the app. Some users also feel like the medical professional is not listening to them or providing them with the right treatments.

Reviews on the Better Business Bureau (BBB) ​​website only give K Health an average of 1.65 out of 5 stars based on feedback from over 20 reviewers. Reviewers report complaints about:

  • constantly evolving professionals
  • being told to rest by the professional when the user believed they had a bacterial infection
  • not receiving treatment the same day because they were told to take lab tests

However, other reviews on the BBB website report receiving same-day prescriptions for the treatment of UTIs and strep throat.

Overall, users’ experience seems to vary depending on which healthcare professional they were able to chat with.

K Health follows HIPPA and GDPR regulations to ensure the privacy of your data. Your personal information will be protected and shared only with necessary healthcare professionals during care.

The system follows guidelines to encrypt and protect your personal information.

Other companies offer similar services to K Health, such as:

  • Am finewhich provides care for almost all types of health conditions 24/7 with video visits
  • Teladocwhich provides virtual health services for multiple health conditions with video visits with medical professionals
  • Doctor on demandwhich provides comprehensive virtual care for many physical and mental health conditions with video visits
  • MDLivethat offers comprehensive health care for physical and mental health with on-demand or scheduled video visits

Getting started with K Health is simple and easy. Simply download the app or head to the company’s website and start entering your information.

The AI ​​bot will guide you through the symptom checker, so you can learn more about your symptoms.

Then you will be referred to a local healthcare professional or connected to a healthcare professional through the app.

How much does K Health cost?

K Health costs $29 for a single visit or $19 per month for unlimited visits. Therapy services cost $109 per month for unlimited support.

How long is the wait for K Health?

The K Health website states that doctors are available 24/7 and on your schedule.

What conditions does K Health treat?

K Health treats non-emergency medical conditions, such as rashes, indigestion, urinary tract infections, sinus infections, dental infections, heartburn, diabetes, high blood pressure, and more.

Does K Health prescribe Viagra?

K Health prescribes drugs to help treat erectile dysfunction and usually prescribes the generic version of Viagra, called sildenafil.

Does K Health prescribe diet pills?

K Health does not prescribe weight loss medications.

Virtual health services can make it easier for you to access low-cost health care. Easy 24/7 access to professionals and unlimited visits make interacting with professionals easier and more convenient.

However, not all conditions are best suited for virtual treatment. And individual experiences may vary.

Still, virtual platforms like K Health can help you get the answers you need about your symptoms and treatment.


Ashley Braun, MPH, RD, is a Michigan-based health and wellness writer. Her work helps people understand what affects their health, so they can make informed choices to take back control of their health and wellness journey.

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