911 Crisis Center dispatchers deal with domestic violence crisis


At Chagrin Valley Dispatch, a communications hub covering the greater Cleveland area, a 12 hour shift can mean 100 to 150 calls. Oxygenthe crackling new documentary series from, “911 crisis center”, aeration Saturdays To 9 / 8c and 10 / 9c, captures staff in action.

Shortly after 9 p.m. one night, a woman called the police and fire department to report that her ex had hit her on the back of the head with a hammer. “Let go of me,” the caller said to the man as she attempted to collect her belongings.

The assault continued as a dispatcher asked the appellant if she could put some distance between her and the man. “Are you able to get away from him and you can get your things back when the police arrive?” Asked intern Jessica Merkowsky.

Sounds of wrestling could be heard and dispatchers learned that the man was holding the appellant and that he still had the hammer on him. “He’s stepping on me,” said the frantic caller.

Merkowsky ordered the woman out of the house. She then confirmed that the police had arrived and were with the appellant and told the woman that a medical unit had been dispatched to check her injuries.

The alleged perpetrator has been arrested. The appellant was taken to hospital with serious injuries.

“Your mind is racing with all the negative things that could possibly happen,” said a dispatcher. “You just have to be ready for anything,” added another colleague.

Chagrin Valley Dispatchers has also responded to calls from parents whose 11-month-old suffered serious dog bites in the face that put his life at risk.

The dog bite call left dispatcher Charline Polk feeling “helpless,” she told producers. “I felt like I couldn’t do my job the way I had to, even though there wasn’t much I could do. “

Another call to the police and fire department involved a man threatening to shoot at a drugstore over a problem with a Viagra prescription.

For more on these calls, watch “911 Crisis Center,” aired Saturdays To 9 / 8c and 10 / 9c to Oxygen or stream episodes here.

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